Frequently Asked Questions
Everything you need to know about curating your home with Online Collectors.
How do you ensure the safety of fragile home decor during shipping?
We use industry-leading protective packaging, including double-walled boxes and high-density foam inserts, to ensure your delicate collectibles arrive in pristine condition.
What is your return policy for home furniture and accents?
We offer a 30-day satisfaction guarantee. If your item doesn't fit your space perfectly, you can return it in its original packaging for a full refund or exchange.
Are the vintage-style pieces authentic or reproductions?
Each product page clearly labels items as 'Authentic Vintage' or 'Curated Reproduction.' We provide detailed descriptions and certificates of authenticity where applicable.
Do you offer international shipping for your collections?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on the weight of the items and the destination.
How can I track the delivery of my order?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.